Privacy Policy
Your privacy matters to us at FrameHavenStudio
Information We Collect
If you reach out about corporate floral arrangements or gift services, we gather the information you submit willingly. This includes your name, business name, email address, phone number, delivery addresses, and any specific specifications for your floral requests. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
FrameHavenStudio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost importance and employ suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted transmissions, and restricted access to personal data inside our organization.
Secure Storage
Personal data is kept in protected systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access is granted only to authorized staff who require the data to deliver services.
Although we deploy robust security measures, no online transmission method is entirely foolproof. We regularly update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on laws, you may be able to view, amend, remove, or limit how your information is used.
To exercise them, reach out to us using the contact details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as necessary to provide our services and meet legal obligations. Retention periods vary based on the data type and its purpose.
Typical Retention Periods:
- Customer contact and order information: about three years after the last service interaction
- Payment transaction records: about seven years for tax and accounting requirements
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can adjust cookie preferences in your browser. Note that turning off certain cookies may impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only FrameHavenStudio and our site. We are not accountable for the privacy practices of third-party sites.
We recommend examining the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial updates occur, we will modify the "Last Updated" date displayed at the top of this policy.
We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
FrameHavenStudio Privacy Team
Bloomsbury Square, London
London, United Kingdom WC1A 2SF
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and supply as much detail as you can about your request. We strive to respond to all privacy requests within seven business days.